Email customer service at contact@cutelily.com and include your:Order number & Cancellation request with a picture of the product, if necessary.


1. Orders are able to be canceled and refunded before shipping.
2. To initiate a cancellation, please contact customer service. The cancellation notification will be emailed to you.
3. Refunds will be reimbursed back to your original account -- credit card or PayPal. PayPal refunds will be transferred immediately. Credit cards may take 5-10 business days to process.


Once an order is cancelled, we cannot undo this. You will need to replace the order yourself.

If you have any questions, please contact customer service at contact@cutelily.com.